Money matters

Money matters

Welfare benefits, debt, financial hardship and other money issues

Money matters

Cavell Nurses Trust can provide grants to help nursing and midwifery professionals support their living costs like rent and utility bills.

Citizens Advice Islington has trained volunteers and specialist caseworkers who provide free, confidential and independent advice to Islington residents, on a wide range of issues including welfare benefits, debt and consumer. Contact them on Tel: 0300 330 1197 10am-4pm Monday-Friday (calls charged at the local rate) includes webchat.  Universal credit claim help Tel:0800 1448 444 (free helpline) includes webchat. Help on Your Doorstep may be able to arrange a telephone appointment for you with a Citizens Advice adviser. Contact us for more information.

Clarion Housing Futures offer debt advice, energy advice, welfare benefits and budgeting advice to Clarion Housing tenants by phone and email. For welfare benefits advice your can email For advice on other issues got to the contact form on their website.   

Council rent

Are you a Council tenant struggling to pay your rent or facing a drop in their wages as a result of the coronavirus crisis?The Council's Homes and Communities team will do everything they can to help you – call them on 020 7527 5300 or email

Coronavirus and claiming benefits a guide put together by Understanding Universal Credit.

Debt Hacker can help you if you have been given a loan by a Payday lender which you couldn't afford. You have the right to make a complaint and ask for a refund of charges and interest. Even if you’ve paid the loan off and no matter how long ago it was.

Fashion and Textile Children's Trust may be able to help if you're struggling to make ends meet and you have worked in the fashion and textile industry for one year during the last nine years. Their grants can fund items for your children such as clothing, bedding and essential household items.

Fraud and scams

Unfortunately there are a few people who will try and use the current crisis to scam others and steal their money. Here is The Little Booklet of Phone Scams and some advice from the National Crime Agency on how to protect yourself from scams and fraud.

Help for Musicians may be able to help if you are a professional working musician (a performer, composer/creator or directly involved in the production of music, or in work for which the main qualification is a high level of musical training).

Islington Bangladesh Association is offering welfare benefits advice by phone. Their advice line number is 020 7833 2608. Staff can also be reached through email (,,, and

Islington Law Centre offers advice and support offered on various issues including debt, welfare benefits and immigration. For some issues. Help on Your Doorstep may be able to arrange a telephone appointment for you with an Islington Law Centre adviser. Contact us for more information.

Islington People's Rights provide independent debt and welfare benefits advice to Islington residents. They are still providing advice by telephone If you have welfare benefits or debt issues you can call their telephone advice line on 020 7561 3685 on Monday, Tuesday and Friday between 2-4 pm. Alternatively, Help on Your Doorstep may be able to arrange a telephone appointment for you with an IPR adviser. Contact us for more information.

IMAX is Islington Council's Income Maximisation Team. They are offering a phone advice and casework service and are asking advice line callers to leave their name and contact details so that they can return calls.  Advice line Tel: 020 75278600 or email

MoneySavingExpert guide to cancelling holiday bookings and travel insurance in the Coronavirus crisis and much more.

SHINE-PSR offer support to help with fuel costs. All their advice services are live and ongoing. They can support you to apply for your warm home discount, the Mayor’s Warmer Homes Scheme, ensure you are on the priority services register and can access emergency credit with suppliers. Text your name and number to 078 0000 6143 and you will be called back between the hours of 9am and 5pm, Mon-Fri. In most instances, you will be called back immediately. Or email

Turn2Us is a national charity providing practical help to people who are struggling financially. They have an online benefits checker and information about grants.

Universal Credit claims and Covid-19 - a guide to how Coronavirus affects Universal Credit claims and requirements from the Public Law Project.

Universal Credit information from the Government including making new claims and information for people who already receive Universal Credit.

Veterans - an independent guide including finance, housing and mental help support for veterans.

Illegal lending

The Illegal Money Lending Team can support Islington residents affected by illegal lending. If you are ever threatened with any physical harm, you must call 999. Otherwise you can get help by either phoning the illegal money lending team on: 0300 555 2222 (24hrs), emailing the team on or texting: loanshark to 6003.

If you have experienced illegal lending, Help on Your Doorstep can support you to arrange a telephone appointment for you with a Citizens Advice adviser to discuss debt and finance matters. Contact us for more information on how to book an appointment.

Thinking about investing, borrowing or transferring money? Check that the individuals and firms that you are thinking about using are authorised by checking their credentials on the Financial Services Register here.

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