Privacy Policy

Introduction

Help on Your Doorstep is committed to protecting the privacy of personal information which the organisation collects, holds and administers. Personal information is information which directly or indirectly identifies a person.

Purpose

The purpose of this document is to provide a framework for Help on Your Doorstep in dealing with privacy considerations.

Policy

Help on Your Doorstep collects and administers a range of personal information for the purposes of client support and data analysis. The organisation is committed to protecting the privacy of personal information it collects, holds and administers.

Help on Your Doorstep recognises the essential right of individuals to have their information administered in ways which they would reasonably expect – protected on one hand, and made accessible to them on the other.  These privacy values are reflected in and supported by our core values and philosophies.

Help on Your Doorstep is bound by laws which impose specific obligations when it comes to handling information. The organisation has adopted the following principles contained as minimum standards in relation to handling personal information.

Help on Your Doorstep will:

  • Collect only information which the organisation requires for its primary function
  • Ensure that stakeholders are informed as to why we collect the information and how we administer the information gathered
  • Use and disclose personal information only for our primary functions or a directly related purpose, or for another purpose with the person’s consent
  • Store personal information securely, protecting it from unauthorised access
  • Provide stakeholders with access to their own information, and the right to seek its correction

Responsibilities

Help on Your Doorstep’s Board is responsible for developing, adopting and reviewing this policy.

Help on Your Doorstep’s Director is responsible for the implementation of this policy, for monitoring changes in Privacy legislation, and for advising on the need to review or revise this policy as and when the need arises.

Processes

Collection

Help on Your Doorstep will:

  • Only collect information that is necessary for the performance and primary function of Help on Your Doorstep
  • Notify stakeholders about why we collect the information and how it is administered

Use and Disclosure

Help on Your Doorstep will:

  • Only use or disclose information for the primary purpose for which it was collected or a directly related secondary purpose
  • For other uses, Help on Your Doorstep will obtain consent from the stakeholder

Data Quality

Help on Your Doorstep will:

  • Take reasonable steps to ensure the information the organisation collects is accurate, complete, up to date, and relevant to the functions we perform

Data Security and Retention

Help on Your Doorstep will:

  • Safeguard the information we collect and store against misuse, loss, unauthorised access and modification
  • Only destroy records in accordance with the organisation’s Records Management Policy

Accessibility

Help on Your Doorstep will:

  • Ensure clients are aware of Help on Your Doorstep’s Privacy Policy and its purposes
  • Make this information freely available in relevant publications and on the organisation’s website

Access and Correction

Help on Your Doorstep will:

  • Ensure individuals have a right to seek access to information held about them and to correct it if it is inaccurate, incomplete, misleading or not up to date

Anonymity

Help on Your Doorstep will:

  • Give stakeholders the option of not identifying themselves when completing evaluation forms or opinion surveys