We have had to close our offices and stop our face-to-face activities but we are still working hard to empower and support Islington residents. We have changed our services to meet the needs of Islington residents in the current situation.

During the first month of lockdown we have

  • Kept our General Enquiries phone and email helpline open, Monday - Friday 10am - 4pm, so that Islington residents can contact us for advice.
  • Phoned 900 Islington residents to ask how they are and whether they need help or support in any way.
  • Worked with 18 GP surgeries in North and Central Islington to support their most vulnerable patients. 
  • Recruited and trained a team of befriending volunteers who are regularly calling 33 of our most isolated clients and supporting them with deliveries of food and essential supplies. We are about to train a second team of befriending volunteers to expand this support.
  • Updated the health and wellbeing information and the self-help information on our website, which 1,015 people have visited in the last month.

Examples of the practical help and support we have been able to provide include

  • Getting emergency food parcels to vulnerable residents and linking them up with community food hubs for regular food deliveries.
  • Helping people access grants so that they can afford food and other essentials including baby care supplies for a new born.
  • Ensuring that older residents who are usually cared for by family members who can no longer visit due to the lockdown are linked into care from social services.
  • Keeping in touch with the residents who use our Good Neighbours Schemes to help maintain their health and wellbeing.
  • Linking some of our most isolated and vulnerable residents who are not allowed to leave their homes to a befriender who phones them regularly to have a chat and check that they are okay.
  • Making appointments for residents with specialist advisers on welfare benefits, debt, housing and employment issues.

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